Returns & Exchanges
At the Kurzgesagt Shop, we want you to be completely satisfied with your stellar merchandise. If you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unused, original condition.
Label and Ship
Print the prepaid shipping label provided via the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing