Frequently Asked Questions
Everything you need to know about our products and shipping.
Where does the kurzgesagt shop ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
How long will it take for my order to arrive?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 2-4 weeks depending on customs processing.
What is your return policy?
We want you to love your items. If you are not satisfied, you can return unused products in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are the materials used in your products sustainable?
Yes, we prioritize high-quality, sustainable materials. Our posters are printed on FSC-certified paper, and we strive to use plastic-free packaging whenever possible to minimize our environmental impact.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.